Terms & Policies


Terms & Conditions

1.    All bookings are to be made via the Raw Pilates website or the Mindbody app and are the responsibility of the client;

2.    A minimum of 24 hours cancellation notice is required to early cancel your lesson and for the session to not be charged. This can be done via your account online;

3.    Cancellation made out of this time frame will be charged as a Late Cancellation;

4.    No Shows will be charged a Late Cancellation fees, as follows:

a)    Blocks of Privates and Classes– one session will be taken from the block

b)    Unlimited or monthly membership packages – loss of one class for each late cancellation or no show

5.    All classes must be paid for in advance. Clients with an outstanding balance may not attend the sessions until the balance is paid in full;

6.    Monthly membership packages are for a minimum period of 6 months; however, the client may move between monthly membership packages during the 6 month period. Clients are not able to freeze any of the monthly membership packages;

7.    Clients on any unlimited or monthly membership packages may attend one session per day only;

8.    Only one Induction Package may be purchased per client. Once complete, clients cannot buy another Induction Package. The Induction Package must be completed within 3 weeks from date of first class;

9.    All payments are non-refundable or transferable;

10. We accept credit card, debit card, or cash. We do not accept American Express or Cheques;

11. All prices include VAT;

12. The client gives permission to be added to the Raw Pilates emailing list;

13. If at any time the client feels feel uncomfortable with any of the routine, they will stop the exercise and inform the teacher, especially in cases where:
i. Pain levels have become uncomfortable
ii. Your back or any other part of your body feels twinges of pain, discomfort or strain

14. If a client’s membership/sessions are interrupted for longer than 4 weeks for any medical reasons, they will inform the teacher of the reason why and she will ensure that the workout is adjusted accordingly;

15. By attending the studio, you declare that all and/or any exercises prescribed or administered to you are undertaken at your own risk. You will not hold Raw Pilates or any of its staff responsible for injuries which may arise;

16. Raw Pilates reserves the right to cancel a class due to sickness of the teacher, holidays and if only one person is attending the class;

17. Raw Pilates reserves the right to amend the class schedule to reflect client and teacher holidays;

18. All bookings are made with the studio rather than a specific teacher and the studio reserves the right to substitute teachers subject to reasonable notice;

19. By making a booking you are accepting the above terms & conditions.